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19. How to get in touch with the Support Team?

 

  1. Click on“Support” button in your Personal Office.
  2. Click on "Create".
  3. Select an appropriate category from the list.
  4. Specify your question.
  5. Clearly describe your situation.

The Support Team operators do not see your Personal Office, thus point out all necessary information — Order and Request numbers, your Personal Office login (email), the sender and receiver contacts and so on.

  1. Attach any relevant files as proofs (if necessary).
  2. Click on "Save".

 


 

 

You can create a ticket on any issue.

  • A created ticket will be displayed in the ticket list.
    You should wait for an answer from the Support Team. When an operator responds to your ticket, a notification will appear beside your ticket.